jlgm Casino Privacy Policy

This Policy applies to all personal data collected by jlgm through the jlgm.one website, any associated mobile-optimised web interface, customer support communications, and payment processing interactions. It covers data collected from registered account holders, visitors who browse without registering, and individuals who contact jlgm for support without holding an account.

This Policy does not apply to third-party websites, services, or applications that may be linked from jlgm's platform. jlgm is not responsible for the privacy practices of third-party game providers, payment processors, or other external services, each of which operates under its own privacy policies.

jlgm's registered Data Protection Officer (DPO) oversees compliance with this Policy and applicable data protection law. Contact details for the DPO are provided in Section 12 of this Policy.

jlgm collects personal data through the following means: directly from you when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions; automatically through technical systems when you use the platform; and from third parties such as KYC verification providers, payment processors, and fraud prevention services.

jlgm does not intentionally collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance. Government ID numbers collected during KYC are treated as sensitive personal information under the Data Privacy Act and are subject to enhanced protection measures.

jlgm processes personal data for the following purposes:

• Account Management: Creating, maintaining, verifying, and administering your jlgm account, including authentication and security monitoring.
• KYC & Age Verification: Verifying your identity and confirming you meet the 21+ age requirement mandated by PAGCOR and Philippine gaming law.
• Transaction Processing: Processing deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods; maintaining accurate financial records.
• Regulatory Compliance: Meeting obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and related Philippine legislation. This includes reporting obligations to the Anti-Money Laundering Council (AMLC) where required by law.
• Responsible Gaming: Monitoring gaming activity to identify patterns consistent with problem gambling; administering deposit limits, cool-down periods, and self-exclusion requests; maintaining self-exclusion records.
• Customer Support: Responding to inquiries, resolving disputes, and providing assistance through live chat and other support channels.
• Platform Security: Detecting and preventing fraud, account takeovers, bonus abuse, money laundering, and other prohibited activities.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to users who have not opted out. You may opt out of marketing communications at any time through your account settings.
• Analytics & Improvement: Understanding how users interact with the jlgm platform to improve user experience, identify technical issues, and develop new features.

Under the Philippine Data Privacy Act, jlgm processes personal data on the following lawful bases:

• Contract Performance: Processing necessary to fulfil the jlgm account agreement, including account management, transaction processing, and game provision.
• Legal Obligation: Processing required to comply with PAGCOR licensing requirements, AML obligations, tax reporting requirements, and other applicable Philippine law.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general analytics, where those interests are not overridden by your fundamental rights.
• Consent: Marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

jlgm does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

5.1 Service Providers

jlgm shares data with carefully selected third-party service providers who assist in delivering the platform's services. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BDO, BPI, Metrobank), game software providers (JILI, Pragmatic Play, PG Soft, Evolution Gaming, and others), fraud detection services, cloud hosting providers, and customer support technology providers. All service providers are bound by data processing agreements requiring them to process jlgm user data solely for the purposes jlgm specifies and to implement appropriate security measures.

5.2 Regulatory Authorities

jlgm is legally required to share data with PAGCOR as a condition of its gaming license. jlgm may also be required to disclose data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or courts of competent jurisdiction where required by applicable law or valid legal process.

5.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or a substantial portion of jlgm's business assets, personal data held by jlgm may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer as required by the Data Privacy Act.

jlgm uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your logged-in state on jlgm. These cannot be disabled as they are essential to service delivery.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming settings.
• Analytics Cookies: Collect anonymised data about how users navigate the jlgm platform, which pages are visited most, and where technical errors occur. Used to improve the platform.
• Marketing Cookies: Used to deliver relevant promotional content within the jlgm platform based on your usage history. These require your consent and can be disabled through your account settings.

You can manage cookie preferences through your browser settings or jlgm's cookie preference centre. Disabling strictly necessary cookies will prevent the platform from functioning correctly.

jlgm retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods mandated by Philippine law and PAGCOR requirements:

• Account and KYC records: Retained for a minimum of 5 years following account closure, as required by AML regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with AML Act requirements.
• Gaming activity logs: Retained for a minimum of 3 years from the date of activity, or longer where required by PAGCOR.
• Responsible gaming records (self-exclusion, limits): Retained for the duration of the exclusion/limit period plus a minimum of 3 years thereafter.
• Customer support communications: Retained for 2 years from the date of the interaction, or longer where a dispute or regulatory matter is ongoing.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised. You may request early deletion of certain data by contacting jlgm's DPO, subject to overriding legal retention obligations.

jlgm implements technical and organisational security measures appropriate to the risk level of the data we process. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlgm's servers;
• Encryption of sensitive data at rest, including government ID information and financial records;
• Access controls ensuring that jlgm staff access personal data only on a need-to-know basis, with full audit logging of data access events;
• Multi-factor authentication requirements for staff accessing systems containing personal data;
• Regular security vulnerability assessments and penetration testing;
• Incident response procedures compliant with the National Privacy Commission's breach notification requirements (72-hour notification obligation under RA 10173).

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlgm:

• Right to Be Informed: The right to know whether jlgm holds personal data about you and to receive this Policy explaining how it is used.
• Right to Access: The right to request a copy of the personal data jlgm holds about you, along with information about how and why it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account details directly through your jlgm account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (such as AML and PAGCOR requirements).
• Right to Object: The right to object to processing based on legitimate interests, including the right to opt out of marketing communications at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlgm has not complied with its obligations under the Data Privacy Act.

To exercise any of these rights, contact jlgm's Data Protection Officer using the details in Section 12. jlgm will respond to data subject requests within 30 calendar days of receipt. Complex requests may require up to 60 days; you will be informed if an extension is necessary.

jlgm's platform is strictly for individuals aged 21 years and above. jlgm does not knowingly collect personal data from anyone under 21 years of age. Age verification is conducted for every account through mandatory KYC identity checks.

If jlgm becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended and the data securely deleted or returned, consistent with applicable law. If you are a parent or guardian and believe that your child has attempted to register on jlgm, please contact our support team immediately.

jlgm may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered account holders via email or in-platform notification at least 14 days before taking effect, unless an immediate update is required by law or urgent security considerations.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the jlgm platform after any update constitutes your acknowledgment of the revised Policy.

jlgm has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Data Privacy Act. For data privacy inquiries, data subject rights requests, or to report a privacy concern, please contact jlgm via the live chat support function on jlgm.one or through the contact details on our About Us page.

jlgm's customer support team is available 24/7 via live chat in English and Tagalog. Data subject rights requests are routed directly to the DPO for handling. All requests are acknowledged within 3 business days and resolved within 30 calendar days.

If you are not satisfied with jlgm's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

This Privacy Policy was last reviewed and updated in June 2026. It is governed by and construed in accordance with the laws of the Republic of the Philippines.